What are AboutMyProperty's™browser requirements?

Please note the AboutMyProperty™ system requirements below:

>  Netscape version 6.2 or higher
>  Internet Explorer 5.5 or higher
>  Java and Java scripting must be enabled
>  Must be running Secure Sockets Layer (SSL) at a 128-bit connection.

What if I am not using a compatible Web browser?

You will need to upgrade. Both Microsoft and Netscape make their latest browser versions available free of charge on their web sites.

To upgrade or download Netscape:

>  Go to http://channels.netscape.com/ns/browsers
>  Click on the Download option.

To upgrade or download Internet Explorer:

>  Go to http://microsoft.com/downloads
>  Ensure that you have all appropriate service packs installed.

How do I login to AboutMyProperty™ ?

1. From the MPAC homepage, click on “Property Owners” and choose the AboutMyProperty™ link on the left side of the menu
2. From the AboutMyProperty™ splash page, click on the login link.
3. On the Sign In page:

a) Type in the username from the e-mail that was sent to you
b) Type in the temporary password from the e-mail.

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It may be easier to copy and paste the username and password from the AboutMyProperty™ welcome e-mail.

4. Once the username and password are typed into the appropriate fields in the Sign In page, click on the Continue button to proceed to Step 2.

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If you see a message "Your session is invalid. Please login again." You may have typed in the username or password incorrectly. Ensure your Caps Lock is off. Check the spelling of the username and ensure you have included the "home" portion of the username. Try entering the password again. Please note if the login attempt fails three times, you may receive a message stating that you have exceeded the number of login attempts. Please follow the section on password reset.

When trying to login you receive the following error: "Your user name - password combination is invalid. Please enter a valid user name and password."

1. Make sure that you are typing your username correctly:

a) Confirm that you are typing home and the number as a whole entry.
b) No spaces
c) Not missing any of the zeros
d) If using the Num Pad, then the Num Lock button must be enabled

2. Make sure that you are typing your password correctly:

a) Try to cut and paste the password from the email message in the password field.
b) Ensure that Caps Lock button is not enabled when typing the password.
c) If using the Num Pad, then the Num Lock button must be enabled

3. Clear the cache (see instructions based on browser)

4. If the issue still persists after checking all the above, please call our Customer Contact Centre toll free at 1 866 296-MPAC (6722) and a customer service associate will assist you.

Please note that if the login attempt fails three consecutive times, you will receive a message.

Password Reset

When trying to login you receive the following error:
"You have exceeded the limit of login attempts. Click "Forgot Password" to have your password reset."

1.  You need to have your password reset.

a) From the Login Page select Forgot Password
b) Enter your username
c) Enter your e-mail address. Note this must be the address you provided when you set up your AboutMyProperty™ account.
d) Select Continue.
e) If successful you will be directed back to the Login Screen and you will see the word "Success". A password will be e-mailed to you.
f) Login with your existing username and new password.
g) If the problem persists please call our Customer Contact Centre toll free at 1 866 296-MPAC (6722) for assistance.

When trying to login, my Web Browser is attempting to “Autocomplete” my logon attempt (ie. pre-populating the password field with the “Old” temporary password).

For Internet Explorer:

1. Launch Internet Explorer
2. Select Tools>Internet Options>Content
3. Under Personal Information, click on AutoComplete

To clear all existing saved usernames and passwords, click on Clear Passwords, then click OK in the warning dialog box.

Note: You may have web sites for which you wish to save the username and password, but you do not want Internet Explorer to prompt you on any future sites. In this case, in the AutoComplete Settings box, leave "User names and passwords on forms" checked, but uncheck "Prompt me to save passwords".
For Netscape Navigator:

1. Launch Netscape
2. Select Edit>Preferences
3. Under Category, click Privacy & Security, then select Web Passwords

To stop Netscape from saving passwords, uncheck "Remember passwords for sites that require me to log in."

To delete a saved site, username, and password, click View Stored Passwords.

Under the Passwords Saved tab, select the site and username you want to remove and click Remove. Click Remove All to delete all saved passwords.

Note: The Passwords Saved list does not show the passwords themselves, just the web site name and the username.

I seem to always get stuck in the “Terms and Conditions” page.

1. Make sure that you have put a checkmark in the “I have read and accept the terms above” option at the bottom of this page before clicking on the Accept button.
2. Clear the cache (see instructions based on browser).
3. Ensure that you are running Secure Sockets Layer (SSL) at a 128-bit connection (see instructions based on browser).

I always seem to get stuck in different web pages within AboutMyProperty™.

You may need to re-logon to our web site (site can time out especially if using a dial-up connection to the internet).

The system asks for payment and I am unable to get my free reports.  I have not yet used up all of my 12 free lookups.

On the ‘Product Options’ page:

1. Check the property location line to confirm that “Total Cost” is listed as $0.00.

2. If the cost is not $0.00, then confirm that the only the option checked in this page is ‘Detailed Property Reports’.  You may need to scroll down this page to ensure this is the case. 

3. If there are any additional options that are enabled, then remove the checkmark.

4. Click on “Update Cart” on the top of the page and confirm that the “Total Cost” is now listed as $0.00.

5. If still not $0.00, then confirm that you have not exceeded the number of free lookups you are entitled to.  Look under the “Detailed Property Reports” option to confirm what the “Remaining Discounted Reports“ are.

6. If you still have more reports available, then clear the cache (as per instructions based on browser).

7. If the problem persists please call our Customer Contact Centre toll free at 1 866 296-MPAC (6722) for assistance.

I have registered multiple properties – why do I only have 12 free lookups available?

Check the link “View Your Own Property Details” to verify if all the properties you have registered for are listed.  If properties are missing, please contact the Customer Contact Centre to have the information corrected.

If the right number of properties are listed and you still have only 12 free lookups, please call our Customer Contact Centre toll free at 1 866 296-MPAC (6722) and a customer service associate will assist you.

When I click on “Review Your Own Detailed Property Information”, I am not receiving information for my property. Why?

1. Ensure that you are accessing the correct link “View Your Own Property Details” and then clicking your assessment roll number.

2. If the problem persists please call our Customer Contact Centre toll free at 1 866 296-MPAC (6722) for assistance.

I am getting a  Session Expired Error message.

1. Try clicking on the “Refresh” button to have the page reloaded.

2. This could also be a cookies issue (see instructions based on browser).

You may also receive this message, even if your cookie settings are correct, if you were logged in during an earlier session but your session expired during the application (see next message) or your connection was dropped. In this case:

3. Clear your cache (see instructions based on browser).

4. Close the browser.

5. Try to access our site and AboutMyProperty™ again.

I am getting an “Address not found.  Please try again” message when searching.

1. Type the first 3-4 characters of the address name and click “Lookup.”  If there are multiple addresses with the same name, then you must use the down arrow beside the Street Name field to select the correct address to search on.   Note:  Toronto may have additional breakdowns of the same street name based on past municipality breakdowns.  Make sure you are selecting the correct one based on this. (i.e. Yonge Street in City of Toronto is different from Yonge Street in North York)

2. If you are searching for an RR address (ie. Rural Route), please be aware that RR addresses, as well as street numbers containing a letter (ie. 95B Weston) are not compatible with our search engine.  Please request a comparable report in writing for the address you want information for or go to the local municipality.

When clicking “Check Out,” instead of getting my report, I am being kicked back to the login page.

Ensure that under your internet options, the “Reuse windows for launching shortcuts” option is disabled. 

On your Web browser window, click “Tools” and select “Internet Options.”  Under the “Advanced” tab, scroll down the list and make sure the box next to “Reuse windows for launching shortcuts” is not selected.  If it is, deselect it.

Please be aware that an active web link containing a copy of the report will be emailed to you.